Let us know how it went

We want to improve what we do and how we do it. We welcome your feedback on what it was like to receive a service from Adopt North East.

If we have done something really well, please tell us. We want to learn what works so that we can do it again, even better.

We also know that we will not always do things as well as we could have done. If you feel we could have done better, then tell us. We will look into what you tell us and think about what we did.

When we find we got it wrong, we will say so, apologise and – most importantly – try to make things right. We will also learn from our mistakes and work out how we can make any changes we need, so we do it better next time.

How to provide feedback to us

The easiest way for you to provide feedback is to talk to, email or message the member of staff who provides a service to you. They may be able to sort out any worries you have quickly.

If you don’t feel you can raise a worry with the member of staff directly, then please talk to, email or message the Team Manager who has responsibility for the work being done with you. Part of their job is to make sure that the work is as good as it can possibly be. They will want to agree with you what your worries are, what you want to happen and then they will look into it. They will try to respond as quickly as they can. They will try to do within 10 working days and no more than 20 if they need a little extra time.

If you have tried this but are still not satisfied with the response, or you would rather tell someone else, someone independent, you can talk to, email or message the North Tyneside Council Customer and Member Liaison Team. This is the team that works to resolve complaints on behalf of Adopt North East. They will work with you to help you get a response to your worries.

Because we regularly work in partnership with our five partner Local Authorities, sometimes your worries may be better looked at and responded to by them. If that is the case, we will tell you so and make sure that you know how you can contact them.

How to do it?

Adopt North East
Floor 3
Quadrant West
2 Quick Silver Way
Cobalt Business Park
NE27 0QQ

Tel: 0191 643 5000
Email: feedback@adoptne.org.uk

North Tyneside Council
Complaints Team
Customer and Member Liaison Office
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

Telephone: (0191) 643 2280
Email: CMLO@northtyneside.gov.uk